Privacy notice

Who we are

The Urban Beauty Salon is the trading name of Urban Beauty Salon Ltd, a company registered in England and Wales, company number 17031560. Our registered office is 40 Kipling Avenue, Tilbury RM18 8HF. Our salon is at 5 Honiton Way, Penketh, Warrington WA5 2EY.

We are the “controller” of your personal information, which means we decide how and why it is used. To contact us about your information, email hello@theurbanbeautysalon.co.uk or call 01925 726 688.

We are registered with the Information Commissioner’s Office (ICO).

What we collect and why

• The enquiry form on our contact page. We collect your name, email address, phone number (if you give it), what your message is about and your message. We use it to read and reply to you. Our legal reason is our legitimate interest in answering enquiries, or taking steps you ask for before a booking.
• Online booking, through Phorest. We collect your name, contact details, the appointments you book and any notes you add. We use them to make and manage your appointment, send confirmations and reminders, and keep your client record. Our legal reason is to carry out our contract with you.
• Your client record at the salon. This holds health information you give us for your safety, the treatments you have, patch test results and aftercare advice. We use it to treat you safely and keep a record of your care. Our legal reasons are our contract with you, and your explicit consent for health information.
• Photos, if we take any for your treatment record. We use them to record your treatment and check progress. Our legal reason is your consent, which you can withdraw at any time.
• Website statistics, which pages are visited and from which country or type of device, with no personal identifiers. We use them to understand what helps visitors and improve the site. Our legal reason is our legitimate interest in running the website well.

We collect health information on a consultation form at the salon before your treatment, and keep it with your client record.

We do not sell your information, and we do not use it to make automated decisions about you.

The enquiry form

When you send a message through our contact page, it is received through Netlify, which hosts our website, and delivered to our email at hello@theurbanbeautysalon.co.uk. We use what you write only to reply to you. We keep enquiries for 12 months and then delete them.

Online booking

When you press a Book now button, you use the booking system provided by Phorest, an independent company. Phorest collects and holds the details you enter on our behalf, and its own privacy information also applies, which you can read on its website. We load Phorest’s booking panel only when you point at, focus on or tap a Book now button. Phorest is our booking and client-records provider and acts as our processor: your booking details and client record are stored on Phorest’s systems under its data processing terms.

Photos

We take photos of your treatment only if you agree, and only for your treatment record. We do not use them on our website, social media or in marketing unless you give a separate written consent for that, which you can withdraw at any time. We take photos only with your written consent, and keep them with your treatment record.

Website statistics

We use Plausible Analytics to count visits. Plausible does not use cookies, does not collect personal information and does not track you across other websites. It records anonymous totals, such as page views, where visitors arrive from and a rough country. See our cookies page for more.

Who else sees your information

• Phorest, which runs our booking and client records.
• Netlify, which hosts our website and receives enquiry form messages.
• Google Workspace, which provides our email.
• Plausible, which provides anonymous website statistics.
• Professional advisers, insurers and regulators, if the law or a claim requires it.

These companies act on our instructions or have their own legal duties. Where a supplier stores data outside the UK, we rely on UK adequacy regulations or approved safeguards such as the UK International Data Transfer Agreement.

How long we keep your information

We keep your information only as long as we need it for the reasons above, and for any period the law, our insurers or professional guidance require. In particular:

• Treatment records, including health information and consultation forms, are kept for 8 years after your last treatment.
• Client photos are kept with your treatment record, for the same period.
• Enquiries sent through our contact page are kept for 12 months.

Your rights

Under UK data protection law you can ask us to:

• tell you what information we hold about you and give you a copy
• correct anything that is wrong
• delete your information, where we have no good reason to keep it
• limit or object to how we use it
• move your information to another provider, where this applies
• stop using your information where we rely on your consent

To use any of these rights, email hello@theurbanbeautysalon.co.uk. We aim to reply within one month.

Complaints

If you are unhappy with how we have used your information, please tell us first so we can put it right. You can also complain to the Information Commissioner’s Office at ico.org.uk/make-a-complaint or on 0303 123 1113.

Changes to this notice

We will update this page if our practice changes, and change the date at the top.