Booking terms

Who these terms are from

These terms are from Urban Beauty Salon Ltd, trading as The Urban Beauty Salon, a company registered in England and Wales, company number 17031560, registered office 40 Kipling Avenue, Tilbury RM18 8HF. Our salon is at 5 Honiton Way, Penketh, Warrington WA5 2EY.

How booking works

You can book online through our booking system, provided by Phorest, or by phone on 01925 726 688. Your booking is confirmed when you receive a confirmation from us by text message or email.

Please check the treatment, the time and your contact details before you confirm. If something looks wrong, tell us as soon as you can.

Prices

The prices in our booking system are the prices that apply on the day you book. Where a treatment page says “Price on consultation”, your practitioner confirms the price at your consultation, before anything goes ahead. Our aesthetics consultations are free. All our prices include VAT. If anything would cost extra, we will tell you before your treatment begins.

Payment

Payment is due on the day of your treatment, less any deposit you have already paid. We accept card and cash. Gift cards can be bought online through our booking system or in the salon, and used towards any treatment.

Health information and consultation

For your safety, we ask about your health, your medicines and your allergies. Please answer honestly and tell us about any change before your visit. Your practitioner may change, delay or decline a treatment if they think it is not right for you. If they do, we will explain why, and there is no charge for a treatment that does not go ahead for health reasons.

For aesthetics treatments, your appointment starts with a free consultation. You can decide not to go ahead after the consultation, and there is no charge if you do.

Patch tests

Some treatments need a patch test first. We will tell you when you book, or you can read about it on our first visit page. We may ask you to have the test again if you have had a reaction or a long gap since your last treatment.

Age

Aesthetics treatments are for adults aged 18 and over. By law, injectable cosmetic treatments cannot be given to anyone under 18. For Little Miss Urban, a parent or guardian must attend with the child for the whole visit.

Changes and cancellations

See our cancellation policy.

Results

Everyone is different, and we cannot promise a particular result. Your practitioner explains what a treatment is designed to do, what it cannot do and the possible risks before you decide.

Aftercare and problems

We give aftercare advice and explain what to do if you have a concern. See our safety and aftercare page. If you are unhappy with a treatment or our service, tell us so we can put it right. Our complaints details are on that page.

Your rights

Nothing in these terms limits your legal rights as a consumer.

Privacy and cookies

See our privacy notice and cookies page.