Policies
Cancellation policy
How to change or cancel an appointment, and what we ask in return.
Last updated
Changing or cancelling
You can change or cancel your appointment by phone on 01925 726 688, by email at bookings@theurbanbeautysalon.co.uk, or through the link in your booking confirmation where available.
Notice we ask for
Please give us at least 24 hours’ notice if you need to change or cancel. That gives us time to offer your appointment to someone else.
If you cancel or change with less than 24 hours’ notice, we may charge up to 50% of the treatment price.
We understand that life gets in the way, and illness or emergencies happen. If that happens, please call us as soon as you can and we will do our best to help.
Deposits
We may ask for a deposit to secure some appointments. If we do, we will tell you the amount when you book, and it comes off the price of your treatment.
If you give at least 24 hours’ notice, we will move your deposit to your new appointment or refund it. If you cancel with less notice or do not attend, we may keep your deposit towards the charge above.
Late arrival
If you are running late, please call us. We will do our best to fit you in, but we may need to shorten your treatment so that the next client is not kept waiting, and the full price applies. If there is not enough time left to carry out your treatment safely, we may need to rebook you, and this counts as a late cancellation.
If you do not attend
If you miss your appointment without letting us know, we may charge up to 50% of the treatment price or keep your deposit, and we may ask for a deposit for future bookings.
If we need to change your appointment
Sometimes we have to change or cancel an appointment, for example because a practitioner is unwell. We will contact you as soon as we know, offer you another time, and refund any deposit you paid if you cannot make the new time.
Treatments for children
For Little Miss Urban, a parent or guardian must attend. Please let us know in good time if you need to change a child’s appointment.
Related pages
Our booking terms explain how booking works. Our privacy notice explains how we use your details.