Your consultation and first visit

1. Choose your treatment

   Browse the treatment pages, or call the salon if you would like help choosing. Each page shows what to expect and, where a price is shown, how much it costs.

2. Book online

   Use any Book now button to choose a time in our booking system, at any hour of the day. You can also call us during opening hours.

3. Tell us about your health

   We ask a few questions about your health and any medicines you take, so your practitioner can plan safely. You fill in a short consultation form at the salon before your treatment.

4. Arrive and settle in

   Park right outside, come in and relax in the reception. Your practitioner welcomes you and goes through what will happen.

5. Your treatment

   Aesthetics treatments always start with a consultation. For other treatments your practitioner checks your skin and your needs before they begin.

6. Aftercare

   You leave knowing what to expect in the following days and who to call. For aesthetics treatments you also get written advice. More is on our safety and aftercare page.

A consultation is a private conversation with your practitioner. It is not a sales pitch. Our free aesthetics consultations take place by phone.

• Your practitioner asks about your health, your medicines and what you would like to change.
• They ask about your skin or the area in question, and look at it in person where needed.
• They explain the options that may suit you, what each involves, what it can and cannot do, the possible risks and the cost.
• You have time to ask questions and to decide. Sometimes the honest answer is that no treatment is needed.

Aesthetics consultations are free, with no obligation. Aesthetics treatments are for adults aged 18 and over.

Some treatments need a patch test, also called a sensitivity test, before your first appointment. We use a small amount of the product on a small area of skin to check how your skin reacts. Patch tests are usually advised before tints, lash lifts, lamination and some skin treatments, and you can book one from the lashes and brows price list.

Please have the patch test at least 48 hours before your treatment. If your skin reacts, or you are unsure, please tell us before you come, and do not go ahead with the treatment until we have spoken.

• Bring a list of your medicines and supplements, and details of any treatments you have had elsewhere.
• Tell us about any change in your health since you booked, including a cold sore, an infection, new medicines, or pregnancy.
• Wear comfortable clothes that are easy to adjust, and arrive without heavy make-up if you are having a facial or an eye treatment.
• Follow any instructions we send for your treatment. Your practitioner tells you if anything specific applies, such as pausing certain skincare products.
• Little Miss Urban: a parent or guardian must stay with the child for the whole visit.
• Parking and access: free parking is right outside, in front of the shops, and the salon entrance is step-free.