Safety and aftercare

Every treatment has its own recovery, and your practitioner will tell you what to expect for yours. As a general guide:

• Injectable aesthetics treatments: some tenderness, swelling, redness, small bumps or bruising is common, and typically settles within a few days.
• Facials, peels and microdermabrasion: your skin may look pink or feel tight or dry for a day or two, and it is more sensitive to the sun. Use a gentle moisturiser and daily sun protection.
• Lashes and brows: keep them dry for 24 hours, avoid rubbing your eyes and avoid steam and saunas.
• Waxing: mild redness or small bumps are common for a day or so. Avoid heat, friction and strong sun on the area for 24 hours.
• Nails and massage: follow the care advice your practitioner gives you on the day.

Advice for each treatment is in the aftercare section of its page. See the list below.

Contact us straight away, or call 111 or your GP if the salon is closed, if you notice any of the following after a treatment:

• pain that is severe or getting worse
• a pale, dusky or blotchy patch of skin
• signs of infection, such as heat, spreading redness, swelling that is increasing, pus, or a fever
• blistering, burning or a skin reaction that is spreading
• a rash, itching or swelling that could be an allergic reaction
• redness, soreness or swelling of the eyes after a lash or brow treatment, which needs advice from a pharmacist or your GP

If you have any change to your vision, call 999 or go to A&E first, then let us know.

Call the salon on 01925 726 688 or email hello@theurbanbeautysalon.co.uk. Our opening hours are on the contact page. We usually reply within an hour during opening hours.

If you have a concern after a treatment, call us on the salon number during opening hours. In an emergency, call 999.

Tell us as early as you can. The sooner we know, the sooner we can give you advice and, where needed, arrange a review.

If you contact us with a concern, your practitioner will review it with you as soon as possible during opening hours and advise on next steps. In an emergency, call 999.

Aesthetics: dermal fillers, skin boosters, polynucleotides, biostimulators, microneedling and hair loss treatments.

Facials: CACI, COMCIT, Crystal Clear, dermaplaning and glycolic peel.

Beauty: lashes and brows, nails and pedicures, massage, body and tanning, waxing and men.

We want to hear if something was not right, so we can put it right. Please tell us by phone, by email at hello@theurbanbeautysalon.co.uk, or in person.

To make a complaint, email hello@theurbanbeautysalon.co.uk or ask for the manager. We acknowledge complaints within 2 working days and aim to resolve them within 14 days.